Refund and cancellation policy

The editor is free; generative credit plans are launching soon

The editor is free to use. Paid plans and top-ups are credits for generating video, images, music and voice-overs, and they are launching soon. This policy applies from the day they launch. Until then there is nothing to cancel or refund, and every new account gets free credits to try generation.

Cancelling

Cancel a subscription at any time from the billing portal for your subscription, or by emailing support@artdaddy.app. Cancelling stops the next renewal. You keep your plan, and the plan credits you have left, until the end of the billing period you have already paid for. We do not refund or prorate the unused part of a period, except as set out below.

When we refund

If you ask within 7 days of a payment, and none of the credits that payment gave you have been used, we refund that payment in full. This covers a first subscription payment, a renewal and a top-up.

We may also refund a payment outside that rule at our discretion, for example when we charged you in error, charged you twice, or a fault on our side stopped you using what you paid for.

To ask, email support@artdaddy.app from the address on your account and tell us which payment. An approved refund goes back to the original payment method. How long your bank takes to show it is up to the bank.

What a refund does

• It removes the unspent credits that payment gave you and ends paid access for that billing period.
• If you upgraded during the same billing period, we refund the upgrade payment together with it, because the credits for a period are one bundle.
• Once credits from a payment have been used, that payment is not refundable: the AI providers have already been paid to process your requests.
• Free credits have no cash value and are never refundable.

Changing plans

• Upgrade. You pay the price difference between the two plans and receive the difference in credits straight away. The credits you have already used stay as they are.
• Downgrade. It takes effect at your next renewal.

Failed payments

If a renewal payment fails, you keep your plan for a short grace period (currently 3 days) while the payment is retried. No new credits are added until a payment succeeds. If the payment still fails, the subscription stops renewing and paid credits cannot be added until you update your payment method.

Disputes with your bank

Please email us before you dispute a charge with your bank; we can usually fix it faster. If a payment is disputed, we pause spending of the credits that payment gave you while the dispute is open. If the dispute is lost, any unspent credits from that payment are removed.

Your legal rights

Nothing on this page limits any right you have under the consumer-protection law of the place where you live. Payments will be processed by Dodo Payments, our Merchant of Record. The full agreement is in the Terms of Service, and prices are on the Pricing page.

Contact

support@artdaddy.app · +91 88007 21297 · AUTOSHOT PRIVATE LIMITED, Shop No. 8, Doodh Nath Mandir Market, Sector - 5, R.K.Puram, New Delhi - 110022, India